Our Contract with you

When you place an order, you are offering to buy product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens, but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price, we simply can’t get hold of the model your need or that your postal code is outside our delivery radius. In the event of these circumstances, we will refund you ay price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone ese in these circumstances.

 

Availability

We display our availability on the website and when you can have an item delivered. When we display the earliest available delivery day prior to the checkout, postcode restrictions will apply if outside of a 25mile radius of Wymondham, Norfolk.

 

Website Information

We try to specify accurate dimensions for every product listed on our website. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try being as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product colours accurately. However, we can’t guarantee that the image displayed on a monitor or screen will accurately reflect the true colour of the product delivered to you. please also be aware that colours may differ between manufactures. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

 

Prices

All the prices we display include VAT and exclude deliver and other services such as disconnection & disposal of your old product, or connection/installation, unless stated specifically on the website. Fro time to time, we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product information for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at AC Appliance Centres discretion. For example, a promotion offering free next day delivery is only valid whilst we have the capacity to offer next day delivery. this is capped at 5m in some parts of the UK. Some of our products are not held in stock in our store and are held by our suppliers or ordered from manufacturers. These products may not be eligible for any delivery promotions. You’ll be able to see the next available delivery date on each product page on our website.

 

Payment

You can pay for any product(s) using a credit/debit card. This includes Maestro, delta, Mastercard, visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn’t cost you any extra. If there are any problems with receiving payment, we’ll let you know.

 

Delivery

The products we deliver are often big and heavy items to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible e.g. your garage, so you can make arrangements to get the product in. if we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.

 

Disconnection

Disconnection is available for certain existing appliances that are plumbed into water pipes or wired into the electrics, our own engineers are not Gas Safe registered so are therefore unable to disconnect/reconnect any gas appliance. We can only disconnect your cooking or built-in/integrated appliances when you select for this option when ordering the appliance.

If you have ordered a disconnection service, there are a few things you will need to do before we arrive so we can disconnect successfully. If it’s a fridge or freezer, please make sure it’s defrosted, and all food is removed. For Washing Machines and Washer Dryers, you’ll need to remove any clothes from the drum. If we’re disconnecting a dishwasher please make sure all plates and cutlery are removed.

 

Connections for electric installations

As you can imagine, for your safety, there are a lot of rules around connecting cookers so there are things that we need you to check before we arrive:

Please ensure that you have suitable ventilation. This could be a suitable extraction fan or a window that opens.

You need to check the dimensions of your new appliance and make sure there’ll be enough room around the back and side for ventilation once we’ve installed it. You need to make sure you’ve got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the ‘Hot Zone’ , need to comply with the manufacturer requirements. It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If we arrive and the Hot Zone isn’t clear, we won’t be able to complete your installation.

 

Installing Hobs and Cookers

We will install all hobs based on the current hole in the worktop not being any larger than the size of your new hob. If required, we can make this hole bigger to install the new hob but we can only cut into worktops that are made of wood. This means surfaces such as granite, composite or metal will have to be the right size for installation before we get there.

For electric cookers and hobs, we need to be able to access an isolation switch and electricity supply at the connection point.

There are some induction hobs we can’t connect due to the type of wiring required and we’ll only be able to know for sure when we arrive. If this happens, you’ll need to call out an electrician to complete your installation.

If we are connecting a built-in or built under oven, we’ll also assess the housing before installation to make sure it’s safe for use and can hold the weight of the appliance. We’ll check to make sure there isn’t any existing damage and unfortunately, if we do find damage, we’ll not be able to fit your appliance. You need to make sure you’ve got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the “Hot Zone”, need to comply with the manufacturer requirements and Gas Safe legislation. It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If we arrive and the Hot Zone isn’t clear, we won’t be able to complete your installation.

Please note that our premium connection service is not available at commercial properties that don’t have a secondary domestic meter.

 

Cancellation

If you’re not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 100 days of delivery to receive a refund (this is longer than outlined in your statutory rights, which gives you a 14-day cooling-off period for distance (e.g. online) sales only). We’re happy for you to unpack the appliance and have a proper look at it. However, if you have used the product or had it installed, we may not be able to sell it to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 14 days of collection of the appliance.

To cancel a product and request collection please call 01953 606688 or, if you ordered via Acappliancecentre.co.uk just visit MyAccount where you’ll be able to do it online (if you don’t already have an account just sign-up using the same email address that you gave us when you placed your order, and all the details will be there waiting for you). We’ll collect your product free of charge within a reasonable time from when you cancel and on a day that suits you. We’ll also refund you the cost of delivery. You will receive an estimated timeslot on the morning of your collection and must be at the chosen address for the driver to receive the goods from you. If an order is placed for Click and Collect delivery, you are unable to cancel your delivery after 9pm, 2 days before delivery; orders placed for next day delivery cannot be cancelled before delivery. You cannot make any changes to an order placed with Click and Collect as the delivery option. For orders with Click and Collect as the delivery option, if you do not want your product, the quickest way to get a refund is to go into the store you have selected for collection and reject the item. If you leave your product in the Click and Collect store, we will attempt to contact you. Our 30 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will automatically be cancelled when the order for that product is cancelled, unless the service has already been performed. If you order an additional service and expressly choose for that service to be carried out within 30 days of order (e.g. by nominating next day delivery, weekend delivery, a specific timeslot, or requesting an installation or collection within such 30 day period) and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

In the case of a service contract or a contract for the supply of a digital download purchased from Acappliancecentre.co.uk, the cancellation period will expire after 14 days from the day of the conclusion of the contract. Digital downloads purchased from an AC Appliance Centre store are non-returnable.

If you commence a digital download within the 14 day cancellation period you are consenting to the provision of a service at that point and therefore you acknowledge the right to cancel (at will) will be lost and you will not be able to request a refund. This shall not affect your statutory rights.

 

If Products are faulty

If you’re reading this section, we’re sorry. We work closely with our manufacturers to sell quality electricals, but sometimes things do go wrong. Here’s how we’ll fix it…

It’s important to us to offer products that are fit for purpose, but for your added assurance, it’s also our legal responsibility. The Consumer Rights Act 2015 states that, as a customer, you have a legal right to either a refund, repair or replacement for products that are faulty or not what you expected.

The solutions below are based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought before this date.

Sometimes issues that appear to be faults could be problems that arise during installation or setup. If that’s the case, we’ll do our best to get this fixed for you over the phone. This is also why we ask that faults are confirmed with the manufacturer. This way, we’re able to make sure there’s not another reason for the problem.

  1. If a fault is confirmed within 30 days of delivery, just let us know and you’ll be able to return it for a full refund, or have it repaired or replaced. The same applies if a fault is confirmed within 30 days of purchase of a take-away item from AC Appliance Centre Store Wymondham

 

And remember, your manufacturer warranty will usually cover you for a minimum of 1 year for repairs, including parts and labour. Some manufacturers even offer extended warranties of up to 10 years! You may need to have registered your product to qualify for these promotions though. If you’re not sure if warranty registration is required for your product, talk to a member of our team to find out.

Please note, these warranties only cover domestic use, so items for use in commercial properties might not be covered.

If you need to report a fault or we’ve been unable to answer your question so far, you’ll find the ‘contact us’ page at the bottom of this one.

For more advice about your legal rights, you can get in touch with your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights

 

 

Our liability to you

 

Here at AC Appliance Centre, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.

If, during the installation, process our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the installation process.

Should an issue arise with a cooling appliance, due to a fault on our part, we can secure up to £250 for food loss or for the damage of secondary items (which excludes the appliance itself).

If your computing product or games console develops a fault which causes it to lose saved data, we can’t accept liability for that loss.

As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

We do not exclude liability for the following heads of loss:

  • Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
  • Fraud or fraudulent misrepresentation.
  • Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
  • Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).
  • Defective products under the Consumer Protection Act 1987.

 

 

Information about us and how to contact us

 

AC Appliance Centre is a VAT registered company – our registered VAT number is 361743692

 

Our main business address is:

Unit 17, Spur Industrial Estate, Postmill close, Wymondham, NR18 0NL

 

Alternatively, you can email us on acwymondham@gmail.com or write to us at the address given above.

 

 

How we may use your personal data

 

We will use the personal information you provide to us to:

  • Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
  • You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
  • Telephone calls may be recorded for training and monitoring purposes.
  • If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.

 

 

General

 

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.

 

My Account

 

My Account allows you to save your details for a faster checkout. From time to time we may also send you promotional offers and details.

 

Complaints

 

If you have a complaint about acappliancecentre.co.uk  you can contact us as follows:

By writing us a letter:

AC Appliance Centre Wymondham
Unit 17, Spur Industrial estate,

Postmill Close,

Wymondham,

NR18 0NL

 

By calling us on 01953 606688

By emailing us on acwymondham@gmail.co.uk and we’ll get back to you.